Refund policy

We want you to love your Kumori underwear. Not quite the right size? No problem! For orders of 3 pairs or less, we offer free size exchanges within 30 days of purchase, with shipping on us.

Pro Tip: For multi-pair orders, try on one pair first and keep the others unopened. This way, if you need a different size, you can exchange all unopened pairs.

Quality Assurance: We take pride in our craftsmanship, but nobody's perfect. On the rare chance you receive a pair with manufacturing defects like large seam issues or shipping damage, we'll replace it free of charge. Just let us know and we'll make it right.

Please note: For hygiene reasons and intimate wear regulations, we cannot accept returns for refunds or exchange opened underwear. All sales are final after the 30-day exchange window or after your exchange.

The Perfect Fit Process:

  1. Try on one pair first
  2. Request exchange within 30 days of purchase
  3. Select your new size
  4. Receive your replacement pairs (free shipping)
  5. Keep any opened pairs - no need to send them back

Our goal is your complete satisfaction with both fit and comfort. The Perfect Fit Guarantee applies to orders of 3 pairs or less.

While we do accept size exchanges within our 30-day exchange window, we do not accept returns—whether the items are worn or unworn.

For hygiene reasons and intimate wear regulations, we cannot accept returns for refunds or exchanges on any opened or worn underwear.

All sales are final once the 30-day exchange window has passed or once an exchange has been completed.